Care Coordination
Care Coordination & Advocacy for Aging Adults and Their Families
Caring for an aging parent can feel overwhelming. We help families coordinate services, communicate with providers, and stay organized—whether a loved one is at home or in a rehabilitation facility.
Less time managing details. More time being family.
Our trained care coordinators provide personalized healthcare navigation, administrative assistance, and advocacy support. We help families understand next steps, keep track of moving parts, and follow up on important needs.
Appointments & providers
We help schedule care, organize information, and communicate with medical offices when properly authorized.
Rehabilitation & transitions
We coordinate with facilities and community services to support smoother communication and transitions.
Family communication
We keep authorized relatives informed about appointments, follow-up items, and coordination progress.
Monthly Care Coordination Packages
Both packages provide up to eight hours of non-clinical service each month, with one dedicated care coordinator and clear, ongoing communication.
Essential · Primarily remote
Essential Care Coordination
Up to 8 hours of service monthly
Ideal for families whose loved one has relatively stable needs but who still need reliable support managing appointments, services, and follow-up.
What’s included
- Dedicated non-clinical care coordinator
- Medical appointment scheduling and coordination
- Provider and rehabilitation facility communication with appropriate authorization
- Community resource and supportive service coordination
- Administrative follow-up and action-item tracking
- Organizing care information and next steps
- Family updates twice monthly
- Monthly written care coordination summary
Delivery: Primarily by phone, email, and virtual meetings. In-person visits and appointment accompaniment are available separately when arranged.
Comprehensive · Remote + in-person
Comprehensive Care Coordination & Advocacy
Up to 8 hours of service monthly
Designed for families navigating complicated care situations, rehabilitation stays, multiple providers, or care transitions.
Everything in Essential, plus
- Weekly updates for authorized family members
- One scheduled in-person facility visit or medical appointment accompaniment monthly
- Preparation and support for care team meetings
- Authorized participation in care meetings
- Advocacy in communicating client questions and concerns
- Hospital-to-home and rehabilitation transition coordination
- Enhanced tracking of unresolved coordination issues
- Detailed monthly care coordination summary
Important: The scheduled in-person visit or appointment accompaniment is included within the eight monthly service hours, not added on top. Travel fees, where applicable, are quoted and agreed to separately.
Additional support when you need it
Additional service time is available subject to scheduling: $150/hour for Essential clients and $175/hour for Comprehensive clients. In-person services, appointment accompaniment, and travel outside the included package scope may involve additional charges, discussed before scheduling.
Service information: Best Health Practices’ care coordination and advocacy services are non-clinical. Care coordinators do not diagnose conditions, conduct clinical assessments, prescribe treatment, provide legal advice, or make medical decisions. Services involving communication with healthcare providers or family members require appropriate authorization. Monthly hours, availability, travel terms, service limitations, and any additional fees are set forth in the applicable service agreement. These are private-pay services.
For questions about these packages, please contact the agency directly at 978-290-4005 or email us at info@faithbest.com
